IT Help Desk Impersonation Lets Hackers Bypass MFA

Attackers bypass endpoint security by posing as IT staff, stealing Microsoft 365 sessions, draining SaaS data and demanding extortion.

Forget installing malware because today’s extortionists just pick up the phone instead of writing code. A widespread threat cluster tracked as PREY-0058 bypasses endpoint security entirely by targeting Microsoft 365 and SaaS environments through pure social engineering.

Attackers pose as internal IT help desk staff via phone calls and direct executives toward rogue authentication portals.

“The threat actors impersonate internal IT or helpdesk personnel by phone and direct them to an authentication-themed URL, often formatted as . .” reads the report published by Artic Wolf. “These attacks most frequently target Directors, Vice Presidents, and other executive staff.”