The 80% Problem: Why AI resilience is more important than ever
Brief
AI has been transformational for the workplace, saving time on repetitive tasks and freeing skilled staff to focus on higher-value work. It has become so embedded in organisations that ISACA’s research recently found that 82% of European companies expressly permit the use of AI at work.
However, there is a difference between using AI and governing AI use safely. Only 42% of organisations have a formal AI policy in place, and one in five (20%) don’t know who would be accountable if an AI system caused harm.
To further complicate things, it turns out that Microsoft Copilot now sits inside 80% of organisations using AI at work, well ahead of ChatGPT (56%), Gemini (37%), and Claude (21%). That means the majority of companies using AI are depending on just one vendor as an executive assistant, IT support, and sounding board.